WEBSITE

• Direct Care Physicians of Pittsburgh website: https://www.directcarepgh.com/

SCHEDULING

• Scheduling link: https://DrScottDCPP.as.me/

  • Select any of the options under the "Members" categories.

  • Scheduling notifications will come from scheduling@acuityscheduling.com

    • Please add this to your contact list so it does not go to spam

  • To Cancel/Reschedule:

    • Need to cancel or reschedule?  

      • You can cancel or reschedule your appointment electronically by going into your confirmation email from Acuity, scrolling to the bottom, and clicking on the gold button that says "Change/Cancel Appointment."

    • If you cannot find your confirmation email (even in deleted or junk/spam folders) or are experiencing difficulty, please call the office at (412) 219-4613x2 or email scottstaff@directcarepgh.com with any scheduling questions.

    • Do not email Dr. Scott or call/text her cell regarding scheduling needs.  

  • Cancellation/No-Show Policy:

    • A cancellation made with less than a 24 hour notice significantly limits our ability to make the appointment available for another patient in need. To remain consistent with our mission, we have instituted the following policy:

      • Please provide our office a 24-hour notice in the event that you need to reschedule your appointment. This will allow us the opportunity to provide care to another patient. An email or voice message on the office number may be left to avoid a cancellation fee being charged.

      • A “No-Show”, “No-Call” or missed appointment, without proper 24-hour notification, may be assessed a $25 fee.  You will be notified of this fee prior to billing, and will be deducted from your account on file with your monthly membership fee on the 1st of the following month.

      • If you are 15 or more minutes late for your appointment, the appointment may be cancelled and rescheduled.

      • As a courtesy, we send reminder texts and emails for appointments, one to two days in advance. Please note, if a reminder message is not received, the cancellation policy remains in effect.

      • Repeated missed appointments may result in termination of the physician/patient relationship. If you have any questions regarding this policy, please let our staff know and we will be glad to clarify any questions you have.

HOURS

• Scheduled clinic hours are as follows:

  • Monday 10-5

  • Tuesday 9-5

  • Thursday 9-5

    • No walk-in appointments will be accepted.

    • I will work with you on an individual basis to schedule visits outside of clinic hours if needed and if available.

TELEMEDICINE

• For virtual visits, below is the link to join our telemedicine calls:

  • https://doxy.me/dremilyscott

PAYMENT

• Atlas MD Patient Link: https://DrEmilyScottDCPP.atlas.md/hub/login

  • This is where you'll log into your patient portal to check invoices.  We do not use this for scheduling or records

  • Your monthly $99 fee will be deducted automatically the first of each month

REFILLS

• For medication refills please use this link: https://www.directcarepgh.com/form/refill-request-dr-scott

  • We require a 2 business day minimum for all refills

  • No refill requests will be filled over the weekends or on holidays

EMAIL

• Email is our preferred method of contact

• My direct email for patients only:

  drscott@directcarepgh.com

  • Please use this email for clinical questions

• Please email scottstaff@directcarepgh.com or any scheduling, billing, prior authorizations, or other logistical questions

PHONE

• Office number: (412) 219-4613 x2

  • Use this number for administrative issues such as scheduling, billing, insurance authorizations, etc.

• Office Fax: (888) 860-4094

• My direct cell phone number for patients only:

  • (412) 912-2400 (this number is not made public)

    • For medical needs only under these criteria:

      • To be used 9-5, M-F for time-sensitive matters or urgent medical questions

      • For any questions after hours, please send with "urgent" and I will make every effort to respond ASAP.  This is to be used for concerns that cannot wait until 9-5 M-F.  Prompt responses cannot be guaranteed

      • Anything that is of emergent need should be seen in an urgent care or emergency room setting.

      • For medical crises: please call 911 immediately or proceed to the nearest ER.  

      • For mental health crises: contact the Resolve Crisis Network 1-888-7-YOU-CAN (796-8226) or text HOME to 741741

    • ADD ME AS CONTACT IN YOUR MOBILE PHONE! Please remember that this number goes to my personal cell phone, so utilize text messaging and phone calls judiciously as I value boundaries between my time working and time being present with my family.

ADDRESS

• Office location:

  • 201 S. Highland Ave, Suite 101, Pittsburgh, PA 1206

  • Parking is located behind the building on Carron Street in the tan brick garage. Please park in the parking spots on the right labeled "Reserved Parking Direct Care PGH"

RECORD RELEASE

• Please fill out our record release form via JotForm to obtain records from previous providers: https://form.jotform.com/242684849585173

• Use one form per office (ie. PCP, cardiologist, orthopedic surgeon, etc.)

• Please send any records that you have available to this email address (HIPAA compliant, secure server)  scottstaff@directcarepgh.com.  

• To obtain your own records, I recommend logging into your AHN MyChart or UPMC MyChart and downloading your records.

FULLSCRIPT

Register here for discounted supplements: https://us.fullscript.com/welcome/escott1728955060

Dr. Scott's patients receive 10% off of retail pricing for supplements through Fullscript. This benefit is exclusively available to her patients and does require sign up. While we do not stock supplements in the office, you can place an order with Fullscript and have supplements delivered directly to your door.   Dr. Scott only recommends taking supplements that have been reviewed with the patient and are indicated for your health.